Shopping

Order

• Why shop with RETYKLE?
• How do I know if I'm ordering the right size since all brands seem to fit differently?
• I mistakenly chose In Store Pick-Up instead of shipping my order to me. What should I do?
• I placed an order but it was not shipped, why?
• How can I cancel my order?
• I received my order but some items are missing.

See all 7 articles

Gift cards/Discounts/Vouchers

• How long are Retykle gift cards valid for?
• Can I buy gift cards?
• Can I use my Tyke Points and a Gift Card together?
• Can I use my Tyke Points and a discount code together?
• Do you offer promotional codes?

Shipping Policy

• How does shipping work?
• How long will it take for my order to arrive?

Tyke Points

• I recently made an order but my points aren’t added to my account?
• My Tyke Points are about to expire, what should I do to retain them?

Returns and Refunds

• I would like to return an item from my recent purchase.
• When will I receive my store credit refund for returned goods?

Uniforms

• I want to order Kellett uniforms, can I visit the showroom and view them first?
• I ordered uniforms for my kids and some regular clothes. Will you ship them to me?

Large Items

• My order was over $500 HKD and I live in HK. Why did you charge me for the shipping?
• I am interested in buying large items - such as strollers, cribs, car seats etc. Can I inspect it first?

Alerts

• Can I sign up for personalised alerts that are tailored to my children's sizes, gender and/or my favourite brands?

Quality and Authenticity

• How do you guarantee the quality and authenticity of each item?
• How do you classify each item?

Others

• Where can I send feedback or read reviews?